At Ankuna Fashion Jewels, we are committed to delivering your beautiful jewelry safely and on time. Please read our shipping policy to understand how we process and deliver your orders.
1. Order Processing Time
We know you are excited to receive your jewelry! All orders are processed and dispatched within 1 to 2 business days (excluding Sundays and public holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped, along with the tracking details.
2. Shipping Charges
We offer reliable shipping options across India:
- Free Prepaid Shipping: Available on all prepaid orders above ₹999.
- Standard Shipping: A nominal flat rate applies to prepaid orders below ₹999 (calculated at checkout).
- Cash on Delivery (COD): COD is available across most pin codes in India. A standard convenience fee may apply to COD orders to cover courier handling charges.
3. Estimated Delivery Time
Once dispatched, the estimated delivery time depends on your location:
- Metro Cities: 2 to 4 business days.
- Rest of India: 4 to 7 business days.
- Remote Areas / Tier 3 Cities: 5 to 8 business days.
Please note: These are estimated delivery times. Unforeseen delays due to weather conditions, regional disruptions, or high courier volume during festive seasons are beyond our control, but we will always assist you in tracking your package.
4. How Do I Check the Status of My Order?
When your order has shipped, you will receive an email and SMS/WhatsApp notification from us which will include a tracking number and a link to track your package. Please allow 24 hours for the tracking information to become active on the courier partner's website.
5. Undelivered Packages (RTO)
Our courier partners will attempt to deliver your order multiple times. If you are unavailable, or if the address provided is incorrect/incomplete, the package will be returned to us.
- For Prepaid Orders: We will contact you to arrange a re-shipment. Additional shipping charges may apply.
- Please ensure you provide a complete shipping address including a landmark and a valid mobile number during checkout.
6. Damages in Transit
We pack every piece of jewelry securely in protective packaging. However, if your order arrives damaged, please notify us within 48 hours of delivery.
As per our Return Policy, an unboxing video is strictly mandatory to process any claims for transit damage or missing items. Please refer to our Refund & Return Policy page for complete details.
7. International Shipping
Currently, Ankuna Fashion Jewels ships only within India. We hope to expand our shipping worldwide very soon!
8. Contact Us
If you have any questions regarding your order's shipment, feel free to reach out to us:
- Email: ankunafashion@gmail.com
- WhatsApp: +91 9971150603
- Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)