Return & Refund Policy

At Ankuna Fashion Jewels, every piece is carefully inspected before dispatch to ensure it reaches you in perfect condition. As fashion jewelry is a delicate and hygiene-sensitive product, we have created a transparent and customer-friendly return policy.

1. Easy 7-Day Return & Exchange You may request a return or exchange within 7 days of receiving your order if:

  1. You received a damaged product.
  2. You received the wrong item.
  3. The product has a manufacturing defect.
  4. The product delivered is different from what you ordered.

To be eligible, the product must be

  1. Unused and unworn.
  2. In its original packaging.
  3. With all tags, accessories, and invoice intact.
  4. Free from scratches, perfume, makeup, stains, or any signs of use.

2. Products That Cannot Be Returned Returns or exchanges are not accepted for:

  1. Products that have been used or worn.
  2. Items damaged due to improper handling or storage.
  3. Products without original packaging.
  4. Customized or personalized jewelry.
  5. Earrings (for hygiene reasons), unless received damaged or incorrect.
  6. Gift cards or promotional items.

3. How to Request a Return Simply contact our customer support within 7 days of delivery. Please share:

  1. Order Number
  2. Name
  3. Mobile Number
  4. Clear photographs of the product
  5. An unboxing video (mandatory for damaged, missing or incorrect product claims)

After verification, our team will guide you through the next steps.

4. Refund Policy Once the returned product passes our quality inspection:

  1. Refunds will be processed within 5–7 business days.
  2. The amount will be credited to your original payment method.
  3. For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI after collecting your account details.

Shipping charges (if applicable) are generally non-refundable unless the error was on our end.

5. Exchange Policy If your preferred replacement is available, we will dispatch it after the returned product is received and approved. If the item is unavailable, you may choose:

  1. Store Credit
  2. Refund
  3. Another product of equal value

6. Damaged or Incorrect Orders If your order arrives damaged, incomplete, or incorrect: Please notify us within 48 hours of delivery. To speed up verification, provide:

  1. Unboxing video
  2. Photos showing the issue
  3. Order details

Claims submitted without an unboxing video may not be eligible for replacement, as verification becomes difficult.

7. Cancellation Policy: Orders can be cancelled before dispatch. Once shipped, cancellation requests cannot be accepted. However, you may request a return if your order meets our return eligibility criteria.

8. Return Shipping

  1. If the mistake is ours (wrong, defective, or damaged product), Ankuna will bear the return shipping cost.
  2. If a return is approved for any other eligible reason, return shipping charges may be borne by the customer.

9. Quality Promise: Every Ankuna jewelry piece undergoes multiple quality checks before shipment. We are committed to delivering premium-quality fashion jewelry that matches the images and descriptions shown on our website.

10. Need Help? Our customer support team is always happy to assist you.

Email: ankunafashion@gmail.com
WhatsApp: +91 9971150603
Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)